I know it was not exactly crack of dawn, but it was fairly early on a Saturday, when the phone rang.
Hello, may I speak to Mr Smartmole?
Smartmole is not even an appropriation of my married name.
I gave the person no more of my time, briefly, but courteously, I hope, told her I had no interest in whatever she was trying to sell us (active water I think) said good morning quite sharply and put the phone down.
To the telesales person who rang, and any others…
- I know you must be desperate for a job to be doing this
- I know you have a certain number of calls to get through or your supervisor will be on your neck
- I know your pay is probably linked to the number of successful calls you make
- I know you tried your best to be pleasant and courteous
- I know you are reading off a screen, and no doubt reading a daunting list of name
- HOWEVER – please just take a couple of seconds to really look at the name on the list – our name, though unusual is easy to pronounce, only two syllables, each one an ordinary word in its own right (neither smart nor mole, nor shaft, nor home) – you got the initial letter correct but that was totally it
- Getting the name wrong, as if you have just rung up a random person (which actually you have) makes you sound as if you are operating a scam so I am not likely to trust your company for anything – let alone active water (whatever that is) I like my water passive, just sitting in my glass, or coming politely out of my tap
To the company employing cold callers:
- TAKE ME OFF YOUR LIST
- UNDERSTAND THAT IF I WANT YOUR SERVICES (WHATEVER THEY ARE) I WILL GET IN TOUCH WITH YOU
I might have been a vulnerable or old and confused person, or a lonely person who engages with a pleasantly spoken caller and ended up committing to something they may not need/do not really want/don’t understand/cannot afford.
Fortunately I wasn’t. Grrrrrrr!